Privacy Policy

Service Park ("Service Park", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1) Information We Collect

We may collect the following types of information:

A) Information you provide to us

  • Name and contact details (such as phone number, email address)

  • Vehicle-related details you share (such as model, plate number, or service details)

  • Messages you send through forms, chat, WhatsApp, email, or phone

  • Appointment or service request details

B) Information collected automatically

  • Device and browser information

  • IP address and approximate location (city/country)

  • Pages visited, time spent, clicks, and referral source

  • Cookies and similar technologies (see Cookies section below)

C) Information from third parties
If you contact us through social platforms or third-party tools (example: Meta, Google), we may receive basic information depending on your privacy settings on those platforms.

2) How We Use Your Information

We use your information to:

  • Respond to your requests and messages

  • Provide services and customer support

  • Process appointments and service inquiries

  • Improve our website, content, and customer experience

  • Send updates related to your request (example: confirming an appointment)

  • Prevent fraud, abuse, and security issues

  • Comply with legal obligations

We do not sell your personal information.

3) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Make the website work properly

  • Understand how visitors use our website

  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect some website features.

4) Sharing Your Information

We may share your information only when necessary, for example:

  • Service providers who help us operate the website or tools (hosting, analytics, messaging tools)

  • Business partners or technicians only when required to handle your request

  • Legal reasons if required by law, court order, or to protect rights and safety

We only share what is needed, and we expect service providers to protect your data.

5) Data Retention

We keep personal information only as long as needed for:

  • providing services and support

  • resolving issues

  • meeting legal, accounting, or operational requirements

When no longer needed, we delete or anonymize it where possible.

6) Security

We use reasonable security measures to protect your information. However, no online method is 100% secure, so we cannot guarantee absolute security.

7) Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (when applicable)

  • Object to or restrict certain processing (when applicable)

  • Withdraw consent where processing is based on consent

To make a request, contact us using the details below.

8) Links to Other Websites

Our website may contain links to external websites or platforms. We are not responsible for their privacy practices. Please review their privacy policies separately.

9) Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to remove it.

10) International Transfers

If we use service providers outside your country, your information may be processed in other locations. We take reasonable steps to ensure appropriate protection.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.